Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play. The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed. The answer isn't as easy as calling your internet service provider and informing them of the subpar service. CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. It measures the Internet connection speed, upload speed, and download speed from. Most of the time, this fixes any speed issues for me. It shows you the fastest download and upload speeds as well as burst rates. With billions of tests worldwide, we meet you where you are with apps for the devices you use most. Our mission at Speedtest by Ookla ® is to make the internet faster by providing data and insights on real-world internet speeds. Speedtest for Windows Speedtest for macOS. I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Detect trends over time with detailed reporting. Test-NetConnection ComputerName : RemoteAddress : 13.107.4.52 InterfaceAlias : Wi-Fi SourceAddress : 192.168.1.82 PingSucceeded : True PingReplyDetails (RTT) : 10 ms. Ry Crist/CNET What to do if your speed is slower than it should be This way we can check if we are connected to the local network, have access to internet and are able to resolve DNS names. There's potentially more than one reason your internet may be slow. If your router was purchased in the last couple of years, odds are it's fine, and the issue is due to something else. Router technology, like any other technology, often changes, and that can lead to performance issues. However, that may be the case, depending on how old it is. You don't have to rush out and buy a new router if the speed test results are lower than you expect or are paying for. Using your wireless router's speed test may prove to be more accurate - in theory, at least - because the router is connected directly to your modem. It's best to start by looking at a dedicated app. For example, Google's Nest Wi-Fi can run a speed test in the app or ask Google Assistant how fast your internet connection is.Įero, Linksys and Asus ZenWifi routers also include the same capability, although not all support asking a smart speaker to run the test. Ookla/Screenshot by CNET Do a speed test on your wireless routerĭepending on your wireless router, it might be possible to run a speed test through its dedicated app. A speed test is a quick and easy way to determine if something's wrong.
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